This page explains how Hosn (operating under Bin Haider Darwish SPC, a BHD Group company in Muscat) handles personal data you submit through hosn.om. We sell on-premise AI appliances; we do not run advertising networks, marketing tracking, or third-party analytics on this site.

1. What we collect

• Contact form submissions: name, email, optional institution, optional phone, message subject, and the message body. We also log your IP address and browser user-agent at submission time, used purely to throttle spam.
• Server logs: standard web-server access logs (IP, timestamp, requested URL, referer, user-agent). Retained 30 days, used for security and abuse triage.
• Cookies: none. We do not set first-party tracking cookies. Cloudflare, our reverse proxy, may set technical cookies (e.g. __cf_bm) for bot management.

2. How we use it

• Contact submissions are routed to info@hosn.om (and on a case-by-case basis, to sales@hosn.om) so a human can reply within one business day.
• Server logs are reviewed only when investigating abuse, downtime, or a suspected security incident.
• We do not sell, rent, or share your data with any third party for marketing or any other purpose.

3. Where it lives

All hosn.om data sits on BHD Group infrastructure: a single VPS in Hostinger's Frankfurt region (servicing Oman through Cloudflare), plus our internal mail server. We do not use any third-party CRM, email marketing platform, or analytics provider for this brand.

4. How long we keep it

• Contact submissions: retained in the inbox indefinitely as part of the business correspondence record. You can ask us to delete a specific thread; see Section 7.
• Server logs: 30 days, then rotated and discarded.
• Rate-limit records (file-based per-IP throttle): 1 hour, then auto-purged.

5. Who else sees it in transit

• Cloudflare proxies all traffic to hosn.om and sees request metadata. Their privacy policy: cloudflare.com/privacypolicy
• Email recipients: when you reply to us, your message also passes through your own email provider's infrastructure, which we have no control over.

6. Children

This site is intended for institutional buyers. We do not knowingly collect personal data from anyone under 18.

7. Your rights

You may write to info@hosn.om at any time to:

• Request a copy of any personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data, where retention is not legally required
• Withdraw consent and opt out of all future contact

We reply within 30 days.

8. Security

The site is HTTPS-only with TLS 1.3, behind Cloudflare. The contact form uses an honeypot and per-IP rate-limit. Mailbox storage is on the BHD VPS with restricted SSH access. We disclose verified vulnerabilities at /.well-known/security.txt.

9. Changes

If we materially change this policy, we will update the date at the top of this page. For minor edits (typos, clarifications) we may not.

10. Contact

Hosn for Artificial Intelligence Services
A brand of BHD Group (Bin Haider Darwish SPC)
BHD Group HQ, Qurum, Muscat 112, Sultanate of Oman
info@hosn.om